Help and Delivery
Please see the homepage for updates on mail order and opening.
MONDAY TO SATURDAY OPENING 10 TILL 6.
SUNDAY OPENING 11 TILL 5.
BANK HOLIDAYS 11 TILL 5
Telephone: 01273 626 333
All mail order enquiries are at the number above:
Postal address for mail order is :
28a North Road, Brighton, East Sussex, BN1 1YB.
OVERSEAS POSTAGE COSTS:
PLACE THE ITEM IN THE SHOPPING BASKET AND THEN JUST GO TO CHECKOUT. FROM HERE YOU CAN SIMPLY SELECT THE DESTINATION COUNTRY WITHOUT ENTERING ANY OTHER INFORMATION TO SHOW YOU THE UPDATED SHIPPING COST.
Delivery and Returns.
We always carry stock – so we expect to be able to despatch ordered items within 48 hrs of receipt of order.
If your need is urgent, let us know and we will do our best to speed things along for you. However, given the number of colour/size combinations that we stock there will be times when we are simply sold out of particular items. Believe us when we say that we hate this as much as you do, but it happens. Out of stock items will generally be listed as such on line or we will e mail you to let you know – in either case we willalways give you the option of asking us to let you know when the item is back in stock.
Please note we will never charge you for items that we do not have ready to send to you.
The cost of delivery is based on weight. UK orders are either sent first class Royal mail or by 48 hr Parcelforce service depending on what is most cost effective. You can see how much the postage is by viewing your basket at any time.
Overseas orders are sent either Air mail or Air Parcel . If the cost is not shown then please e mail us for the postage cost.
Non mainland UK and Scottish Highlands may incur some extra delivery charges- we will contact you if this is the case.
Please note that the maximum delivery charge payable to a single address irrespective of the number of items in that order are as follows:
UK mainland (excluding Scottish highlands) £10.00
Belgium, Netherlands, Luxembourg £12.75
Germany and France £15.00
Spain and Italy £ 26.00
Austria and Switzerland £36.50
Rest of world please ask.
Rest assured, we want to keep the delivery charges low just as much as you do – we don’t make any profit from delivery.
If we need to do a split delivery we will never charge you more than if it was a single delivery and will let you know before any despatch.
We hope you will be happy with your purchase but if you want to return anything then we are happy to exchange or refund the original purchase price less the postage costs (unless the item is faulty – in which case we will give you back the postage cost).
All returns must be in “as new” condition and we suggest that you obtain “proof of posting”- available free from any Post office when returning any item.
If you would like to exchange any item we will send the replacement free of postage(UK only) once we have received the returned item.
For non UK orders we charge half postage for replacements.